![]() You’re giving yourself a head start if you don’t panic at all, making communicating with you easier for your customer. Staying calm and knowing how to approach the situation is half the battle. There are also situations in which eBay removes feedback automatically, the most common cases being a result of a program or website error, as well as a buyer that has been suspended by eBay. The same thing happens if the item remains unpaid for. If the reason you can’t contact the customer is that they put a wrong email address, eBay will remove the feedback if you report it to them. ![]() This is most commonly done when there is no reply from the customer or when you just can’t agree on a solution. You need to make a request for a manual review up to 90 days after the transaction. In these cases, you should report it to eBay and see if they can solve the problem. The revision date will appear next to the review.Įvery now and then, it happens for feedback to be invalid. If the customer accepts the revision suggestion, the negative or neutral feedback should become a positive one after successfully sorting everything out. Keep in mind that the buyer only has 10 days to reply to you.Give the buyer a reason to consider revising his or her feedback, write a short message to further describe the situation, and then click on “Send”. You can either work things out with your customer beforehand or suggest a revision at this point. Feedback options will appear as soon as you click on the checkbox.Click the checkbox next to the feedback you’d like to retract. ![]() As long as you’ve received any neutral or negative reviews in the last 30 days, you should be able to see them here.In the Feedback part of the Community tab, there’s an option labeled “Request Feedback revision.” Click on it.Since it’s near the bottom of the page, it’s best to click on the Community button at the top, which serves as a shortcut. Find the “Community” tab on the Sitemap.Scroll all the way to the bottom of the page and click on “Site Map.”.Go to eBay and click on the “My eBay” button in the top-right corner.Here’s how you can request a feedback revision: If they’re not interested, yet you’ve sent them the correct product but in a wrong color, perhaps you could send the right one at a discount or even free and let them keep the wrong one. Maybe you should suggest that the customer returns the product they’re unhappy with and you give them their money back, for example. The way you’re going to do this is up to you, but it’s highly recommended that you, besides just asking them, give them a good enough reason to actually consider and accept your revision suggestion. The most common solution to receiving negative feedback is asking your customer to revise their feedback if you’re the seller. Negative reviews can hamper your online reputation, but what if we told you that you can work things out with your buyer/seller and avoid any further inconveniences with your transaction? Keep reading to find out how. The seller might send the wrong item, or the buyer might claim that the product didn’t match its online description.
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